Shipping & Returns

 

Shipping

We currently ship only within the USA from this site. If you need international shipping, please contact us us at hello@retreejoy.com or you can also place the order through our Etsy store, where we do ship internationally.

Our shipping rates are based on destination and weight. Add the item to your cart and include your address and the shipping will be computed for you.

Please allow 48 hours for order processing. Our in-stock items travel via UPS or USPS, ship within 5-7 business days and arrive within 7-10 business days from the ship date - unless stated otherwise. If items are delayed, we'll send you an email. Items ordered together may not arrive together.

When your order is processed, you will receive an email containing a tracking number and later a confirmation when your order has been sent. 

Unless noted otherwise, buyer pays for shipping. 

Shipping rate includes insurance unless otherwise specified. 

All shipping includes delivery confirmation. 

Returns and Exchanges

We want you to be happy with your purchase! We gladly accept returns and exchanges within 30 days of delivery. Please contact us within 30 days of delivery and ship back to us within 45 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Please consider using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@retreejoy.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@retreejoy.com